Manaaki Broadband

MANAAKI Broadband Terms and Conditions

I Accept

By selecting the "I Accept" button, you are signing this Agreement electronically. You agree that your electronic signature (hereafter known as the E-Signature) is the legal equivalent of your manual signature on this Agreement as well as all terms and policies referred to in this Agreement, including our Acceptable Use Policy, our Privacy Policy, the Website Terms of Use and the Service Terms and Service Agreement relevant to your Plan (if any). You agree to accept these terms electronically when completing our online signup form and/or you use our Services.

You undertake that all of the information you have given us in establishing your Services is correct and complete and that you will notify us immediately of any change of address or relevant contact details.

If freedom and flexibility are important to you, you've come to the right place. All of our residential broadband plans are open term, with no contracts locking you in. The exception is new Northpower or Chorus fibre installations which have a 12 month minimum term unfortunately. If fibre is already installed in your home, then our normal 30 days notice applies. If you ever want to leave us (although we hope you dont!), all you have to do is give us 30 days notice. If you are renting one of our routers, you are required to return it to us in good condition (if you want, we can send you out a courier bag for $14.95, or you can arrange this yourself) or pay the purchase price of the router, $120.

1. Definitions

1.1 "We", "Us", "Our" means Netstar Northland Ltd trading as Manaaki Broadband, its successors and assigns, or any person acting on behalf of, and with the authority of, Manaaki Broadband.

1.2 "You", "Your" means the person/s requesting Us to provide to You the Services, as specified in any supply agreement, quotation, order, invoice or other document, and if there more than one person requesting the Services is a reference to each person jointly and severally.

1.3 "Services" means interactive access to the Internet provided by Us to You (for Your use), including any computer resources, software, data storage, computer communications facilities, goods, IP address and/or any other equipment supplied ancillary to the Services ("Equipment") in order to facilitate the provision of Services. Where the context so permits the terms ‘Services’ or ‘Equipment’ shall be interchangeable for the other. Any Equipment supplied to You by Us on a lease basis (for the duration of the Services):

(a) remains Our sole property or (as the case may be) any third-party service provider; and

(b) may be changed, substituted, revoked or repossessed by Us at Our sole discretion at any time; and

(c) is not transferable.

1.4 "Charges" shall mean the cost of the Services (and any associated costs or fees) as agreed between You and Us, subject to clause 5 of this contract, and are quoted, and payable, in New Zealand Dollars ($NZD).

1.5 "Confidential Information" means information of a confidential nature whether oral, written or in electronic form including, but not limited to, this contract, either party’s Intellectual Property, operational information, know-how, trade secrets, financial and commercial affairs, contracts, client information and pricing details.

2. Acceptance

2.1 By signing an agreement or providing electronic acceptance, You confirm that You have read, understood and accept and agree to these terms and conditions and any product or promotion-specific terms and conditions listed on Manaaki These terms and conditions form a binding agreement between You and Us for the provision of the Services.

2.2 You warrant that You are at least eighteen (18) years of age and acknowledge that there are some areas of the Internet which are unsuitable for minors. You shall be responsible for the use of the Services by a minor authorised by, or the responsibility of, You, and the costs arising from such use.

2.3 These terms and conditions may only be amended with Our consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between both You and Us.

2.4 Where this contract stated that the Services are provided for a particular purpose, You must only allow the Services to be used for that purpose. You may not use the Services to Commit an offence or allow anybody else to do so. You are responsible for ensuring that no one interferes with the operation of the Services or make it unsafe. You must follow Our reasonable instructions if We determine that Your use of the Services interferes, or threatens to interfere, with the efficiency of Our network or any third-party service provider’s networks.

2.5 Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 22 of the Electronic Transactions Act 2002 (NZ), or any other applicable provisions of that Act or any Regulations referred to in that Act.

2.6 These terms and conditions may be meant to be read in conjunction with Our product-specific or promotional Terms and Conditions, and if there are any inconsistencies between the two documents then the terms and conditions contained therein shall prevail.

3. Change in Control

3.1 You shall give Us not less than fourteen (14) days prior written notice of any proposed change of ownership and/or any other change in Your details (including but not limited to, changes in Your name, address, contact phone or fax number/s, or business practice). You shall be liable for any loss incurred by Us as a result of Your failure to comply with this clause.

3.2 You must notify Us immediately of any change to the details of Your designated credit card (including where the card has been lost, stolen or cancelled, or the card has expired, exceeded its limit or is no longer valid, or if there has been a breach of security of the card details).

4. Authorised Representatives

4.1 Unless otherwise limited as per clause 4.2, You agree that should You introduce any third party (including but not limited to, any employee, another company or consultant) to Us as Your duly authorised representative, that once introduced that person shall have Your full authority to order any Services, and/or to request any variation thereto, on Your behalf (such authority to continue until this contract is terminated or has expired, or You otherwise notify Us in writing that said person is no longer Your duly authorised representative).

4.2 In the event that Your duly authorised representative as per clause 4.1 is to have only limited authority to act on Your behalf, then You must specifically and clearly advise Us in writing of the parameters of the limited authority granted to Your representative.

4.3 You specifically acknowledge and accept that You will be solely liable to Us for all additional costs incurred by Us (including Our profit margin) in providing any Services, or variation/s thereto, requested by Your duly authorised representative (subject always to the limitations imposed under clause 4.2 (if any)).

5. Charges and Payment

5.1 At Our sole discretion the Charges shall be:

(a) as indicated on any invoice/s furnished to You by Us; or

(b) fixed for the duration of any fixed contract term, as specified on any supply agreement, quotation, order, invoice or other document provided by Us to You; or

(c) Our quoted Charges (subject to clause 5.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.

5.2 We reserve the right to amend the Charges:

(a) if a variation to the Services, specifications of any Equipment, or Your information and instructions, is requested (including, but not limited to, additional work required due to hidden or unidentifiable difficulties not evident prior to provision of the Services, any request to investigate and/or repair any faults or defects outside Our normal business hours, etc.);

(b) as a result of increases beyond Our reasonable control in the cost of materials or labour (e.g. third-party service provider’s costs, etc.), or due to currency exchange rates.

5.3 At Our sole discretion, a non-refundable deposit may be required.

5.4 Time for payment for the Services being of the essence, the Charges will be payable by You on the date/s determined by Us, which may be:

(a) by way of monthly instalments in accordance with Our payment schedule; and

(b) the date specified on any supply agreement, quotation, order, invoice or other document provided by Us to You as being the date for payment; or

(c) failing any notice to the contrary, the date which is twenty (20) days following the end of the month of the date of any invoice/s and/or statement furnished to the You by Us.

5.5 Payment may be made by electronic/on-line banking, or by any other method as agreed to between You and Us.

5.6 Unless otherwise stated, all Charges specified in any supply agreement, quotation, order, invoice or other document provided by Us to You includes GST.

5.7 Both You and Us agree that the Your obligations to Us for the provision of Services shall not cease until:

(a) You have paid Us all amounts owing to Us; and

(b) You have met all Your other obligations due to Us in respect of all agreements between You and Us.

5.8 Our receipt of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised, and until then Our ownership or rights in respect of the Services, and this contract, shall continue.

5.9 If You pay any Charges in advance and they are varied, or the Services are terminated, We will refund You any overpayment, and You have to pay Us any underpayment. This clause does not detract from any obligations You may have to give notification to terminate the Services, or to pay early termination fees, where applicable.

5.10 At any time We can require You to provide some form of security, for example a security deposit, a charge or bank guarantee, or pay some or all of the Charge for the Services in advance. We will only do so if We have reasonable concerns about Your credit worthiness or have reasonable grounds for believing that We may not be paid for the provision of the Services to You. In the case of new customers, We can refuse to provide You the Services until We receive the security. In the case of existing customers, if You do not provide the security within fourteen (14) days of Our request, We can restrict, suspend or terminate the provision of the Services to You in addition to any other rights We may have. If You terminate the Services, We will return the security deposit or advance payment to You, less any outstanding Charges owing to Us within a reasonable time. Our acceptance of any form of security or advance payment does not affect any other rights or obligations under this contract.

5.11 You shall not be entitled to set off against, or deduct from the Charges, any sums owed or claimed to be owed to You by Us, nor to withhold payment of any invoice because part of that invoice is in dispute. Where You, acting reasonably, dispute any portion of the Charges, You must do so in writing before the due date for payment thereof, and may withhold the disputed portion only until the dispute is resolved by both You and Us. Any non-disputed Charges may not be withheld.

5.12 All payments made to Us must reflect the correct payment reference information as printed in your invoice, so that Your payment may be allocated correctly to Your account. We reserve the right to charge an administration fee of seven dollars (inclusive of GST) per payment that omit the correct information.

6. Fixed Contract Term

6.1 Where you have opted for a contracted term, this contract shall commence on the date which Both You and Us agree that the Services will be made available to You, for Your use ("Start Date"), unless the Services are delayed by any reason beyond Our control. In absence of an agree Start Date, this contract will deemed to have commenced ten (10) days after this contract is signed by You, and We will be entitled to start billing You for the Services from the Start Date.

6.2 The Services shall continue for a contract term of twelve (12) months, or as otherwise stipulated in this contract and, upon expiration of this term, will continue on a monthly basis, unless terminated in accordance with clause 19.

6.3 Subject to clause 19.1, if You wish to terminate the Services during the term stipulated, We may charge You an early termination fee, the amount of which will be based on reasonable costs of early termination and will depend on the Services acquired by You and the date of termination.

6.4 We may terminate the Services prior to the expiry of the fixed contract term at any time (without charging an early termination fee), and:

(a) We appropriately off-set the effect of the termination on You, e.g. credit or rebate; and/or

(b) We migrate You to alternative services for the remainder of the fixed contract term.

7. Terms of Use

7.1 When You use the Services, You must:

(a) comply with all laws, all directors by a regulator, all notices issued by authorisation of, or under, law (e.g. Copyright Act 1994) and reasonable directions by Us; and

(b) keep Your account information, password, data and Equipment confidential and secure. You remain responsible for any use or misuse of such; and

(c) follow any reasonable instructions provided by Us in relation to the Services; and

(d) access and use the Services solely in accordance with these terms and conditions and any reasonable instructions provided by Us; and

(e) employ back-up power and surge protectors at Your premises.

7.2 You must not:

(a) use, or attempt to use, or permit another person to use or attempt to use, the Services:

(i) so as to cause offence, to defame, abuse, communicate obscenities, menace or annoy;

(ii) for any purpose or activity of an illegal or fraudulent nature in any jurisdiction, including damaging any property or injuring or killing any person, to breach the security of any computer network (hacking), to breach any persons privacy, or to distribute unsolicited software or junk mail;

(iii) for advertising purposes without Our express written consent;

(iv) to breach any of the intellectual property rights held by Us or any third party, which exist with the Services or any supplied Equipment (including, but not limited to, copying, distributing, selling, renting, leasing or adapting any of the Services) or any property accessible by the Services, with the exception of making one (1) back-up copy of any supplied software or transferring of any supplied software to the hard disk drive of one (1) computer;

(v) to transmit, publish or communicate materials which is defamatory, offensive, abusive, indecent, menacing or unwanted;

(vi) to expose Us to liability (including any claims for damages);

(vii) in any way which damages, interferes with or interrupts the Services, or a third-party service provider’s network used to provide the Services;

(viii) to intercept or attempt to intercept any communication not otherwise intended for You.

7.3 If, in Our opinion, the Services are being used by anyone in breach of these terms and conditions (including clause 7) or Internet etiquette, We may:

(a) refuse to post such infringing information to public areas (including, but not limited to, bulletin boards, databases or software libraries);

(b) remove, review or edit such infringing information from any device on Our network, with the exception of private electronic messages;

(c) discontinue any infringing communication;

(d) suspend the Services indefinitely, or for a specific period;

(e) terminate the Services, and refuse to provide the Services to You, or Your associates, in the future;

(f) inform appropriate government and regulatory authorities of suspected illegal or infringing conduct.

7.4 You authorise Us to delete without notice or liability any information or materials found on the Equipment (or hardware controlled by Us) that is found to be of an obscene nature, unauthorised, unlawful, uncollected for an excessive period of time or excessive in volume.

8. Provision of the Services

8.1 We shall provide the Service to You at such times and in such a manner as We, from time to time, decides at Our absolute discretion. We make no expressed or implied warranties whatsoever as to the fitness of the Services for a particular purpose or as to any other aspect of the Services.

8.2 Subject to the any agreed service levels and these terms and conditions, We will use reasonable care and skills in providing the Services to ensure You receive continual, uninterrupted and fault-free Services for the duration of this contract. However, given the nature of telecommunications systems, including Our reliance on systems, third party incumbents and their contractors, hardware or software and services We do not own or control (including third party service providers), We cannot guarantee the availability of the Services at all times, which shall be subject to regularly scheduled maintenance cycles, and any events/circumstances beyond Our control. Any failure or delay by Us to provide the Services (promptly or at all) due to circumstances beyond Our control shall not itself constitute a default by Us under this contract. Only the Services explicitly included in this contract will be provisioned and supported, all other service offering are specifically excluded. Where necessary for commercial, technical or other reasons:

(a) a network or third-party service provider connected to this contract may suspend or terminate its connection to any services provided;


(b) those services may suspend or terminate their connection to another network or service provider.

8.3 We have no responsibility:

(a) to provide training in the use of the Services and/or related applications; or

(b) for any failure in providing the Services where attributable to a fault in Your service lead, internal wiring, internal network, or connected devices, and no credit or refund in relation to the Charges will be considered for such outages.

8.4 No guarantee is given by Us as to the availability (at any or all times) of the Services (including stability and connection speeds of data transmitted when using the Services) as advertised, as such may vary depending on the service kind and delivery infrastructure, including:

(a) whether You are located in a coverage area;

(b) the number of users sharing the network;

(c) the computer hardware and software You use;

(d) general activity on the Internet;

(e) speed and capacity of the server or service being accessed.

8.5 Whilst we may supply Equipment in order to facilitate the provision of Services (e.g. routers, etc.), subsequent replacement of such should any failure thereof occur beyond its warranty period is Your responsibility and at Your cost.

8.6 We may allocate You a domain name, or change Your existing domain name to one of Our choice. You have no intellectual property rights in the domain name, email address, User ID or password allocated by Us, and these are not transferable to You once the Services are terminated.

9. Fault Escalation Responsibilities

9.1 You are responsible for notifying Us of a service fault as quickly as possible via prescribed communication methods.

9.2 You are responsible for trouble-shooting the source of the service fault, and either rectifying the fault in a timely fashion, escalating the fault via the prescribed methods to the local fibre company (i.e. if the fault is within their network), or seeking third party advice at Your cost should you believe the fault to be isolated to your internal network.

9.3 Where You have requested our Service Technicians or Third Party Contractors to attend site to investigate an issue; where the fault is not found to be caused by the Service We provide, you will be charged a No Fault Found Fee of $180.00 plus return travel charged at $1.00 per kilometre commencing from and terminating to our local offices physical address.

10. Fault Restoration

10.1 Our network staff are available between 8:30am and 5:00pm Monday-Friday excluding public holidays, and Your contact logged outside normal business hours will be attended to on the next business day. We reserve the right to charge support fees inside normal business hours where a fault has been notified and investigated and cannot be traced to Our network. If the fault is found to be on Our or our local fibre carrier's network, no support fees will apply.

12. Wireless Broadband

12.1 The Services provides access to the Internet and other data related services from Your computer via a wireless connection, subject to available coverage areas and network availability. In areas where the Services are available, We do not warrant that:

(a) the Services will be available in each place within the area where there is coverage; and

(b) drop-outs will not occur; and

(c) there will be no delays in transferring data when switching between bearer and networks; and

(d) there will be no congestion on the network.

13. Access

13.1 We our the Local Fibre Company (LFC) may need to access the property in order to provide the Services. You agree to provide us safe access to the property to:

(a) install any Equipment to facilitate the provision of Services to You; and

(b) inspect, test, maintain and repair or replace the Equipment; and

(c) recover the Equipment after the Services have been terminated. We shall not be liable for any costs of removing the Equipment or remediation of the premises.

13.2 If You do not own the premises, it is Your responsibility to get the owner’s permission for Us to access the premises and install or maintain any Equipment.

13.3 You are responsible for providing a suitable location for the Equipment to be installed at the premises. This colocation needs to provide protection for the Equipment from radio or electrical interference, power fluctuations, abnormal environmental conditions, theft and any other risk or loss or damage from the time the Equipment is delivered to the premises to any termination or expiry of the Services. The Equipment requires proper lighting, air conditioning and fire protection, as well as LAN cabling and an approved AC mains power supply outlet within 1.2 metres. You need to provide Us with a nominated technical contact person.

13.4 You owe Us the full retail value of the Equipment (or any compatible replacement as is solely determined and specified by Us) as a debt due if We cannot access the premises to recover it, or in the event the Equipment is lost or damaged.

14. Advice and Recommendations

14.1 None of Our employees, agents or representatives are authorised to make any representations, statements, conditions or agreements not expressed by Our director, in writing, nor are We bound by any such unauthorised statements.

14.2 Any advice, recommendations, information, assistance or service provided by Us in relation to Services provided is given in good faith, is based on information provided to Us, and Our own knowledge and experience. Whilst it shall be Your responsibility to confirm the accuracy and reliability of the same in light of the use to which You make, or intend to make, of the Services, human error is possible under these circumstances, and We shall make all effort to offer the best solution to You.

14.3 There are many ways that undesirable content could reach Your computer, including through web browsing, chat, instant messenger applications, Internet denial of service attached, physical access to Your computer by other people, and sharing of risks or other media. We cannot guarantee that Your connection will be free of viruses, worms, Trojan horses or any other harmful materials and We recommend that You take reasonable precautions to protect Your computer and data, including:

(a) operating firewall to filter Internet traffic;

(b) running and regularly updating anti-virus and anti-spyware software; and

(c) taking reasonable precautions with passwords, credit card numbers and allowing physical access to You hardware by other people.

14.4 We strongly encourage You to prepare and maintain sufficient back-up files and data storage capacity for all Your files and data, including websites, emails and any other electronic data. We shall not be held responsible or liable for any loss, corruption, or deletion of files or data (including, but not limited to, software programmes and/or hardware) resulting from illegal hacking.

15. Usage

15.1 Other than circumstances where We have incorrectly charged You for the use of the Services, You are responsible for, and have to pay for, any use of the Services, whether You authorise it or not. You are in the best position to monitor and control the usage of the Services and must ensure that they are not being used without Your authorisation by reviewing usage regularly. If You believe the Services are being used without Your authorisation, please contact Us immediately.

15.2 If You do not disconnect the Services when You vacate the premises, You have to pay for any use of the Services by any subsequent occupants or other parties. We therefore suggest You make every effort to ensure the disconnection of the Services when You vacate the premises.

15.3 You acknowledge that, in some circumstances We (or any third-party provider) may:

(a) monitor usage of the Services for excessive or unusual usage patterns, but We do not promise to do so. You remain responsible for monitoring the use of the Services in accordance with this clause 15; and

(b) be required to intercept/monitor communications sent over the Services in accordance with New Zealand Law.

16. Your Hardware and Software

16.1 Where You use hardware and software that does not belong to Us in the course of utilising the Services:

(a) You are responsible for maintaining and repairing that hardware and software. We will not be responsible for any faults resulting from Your failure to comply with this sub-clause; and

(b) Where the hardware and software causes a fault in the Services that We need to repair, We may charge you for repairing the fault. We will advise You of the call-out fee and hourly rates applicable prior to commencing work on the fault;

(c) You must only connect/install hardware and software that complies with relevant technical standards and other relevant requirements;

(d) You must make all reasonable changes to the hardware and software when We request You to do so to avoid damage or interference;

(e) You must advise Us of any changes to the hardware and software (and/or telecommunications services) that may affect Our ability to provide the Services to You;

(f) it remains Your responsibility to contact the manufacturer directly in the event of any defect, etc.

16.2 You are responsible for any hardware and software at Your premises (including any Equipment that belongs to Us) and You must pay Us for any loss or damage to the Equipment at the premises, fair wear and tear excepted.

17. Intellectual Property

17.1 If during the course of providing the Services, We develop, discover, or puts into operation a new concept, product or process, or creates any goods, which is capable of being patented, then such concept, product or process, or goods shall be and remain Our property and You shall not use, or supply, the same in any way whatsoever without first obtaining Our written consent.

18. Confidentiality

18.1 Neither You or Us will not (and each party will procure that its officers, employees, agents and contractors):

(a) use any Confidential Information for any purpose or reason, or disclose any Confidential Information for any purpose or reason, other than as required by law, or in accordance with this contract; and

(b) disclose to any person, other than a professional advisor, the nature or contents of this contract, or any matter which is the subject of this contract.

19. Termination, Suspension and/or Restriction

19.1 Either You or Us may terminate the Services:

(a) (subject to the payment of all outstanding Charges) by providing the other with thirty (30) days written notice of the intention to do so. However, if the Client is on a fixed term contract, such notice can only be given (without consequence) on the expiry of the contract term; or

(b) at any time if the other is in material breach of this contract and:

(i) have been notified of such in writing and have failed to remedy it within fourteen (14) days of such notification; or

(ii) the material breach is something incapable of remedy, in which case the Services can be terminated upon immediate notification to the offending party.

(c) by providing the other with reasonable notice if:

(i) the other becomes bankrupt or insolvent or appears likely to do so; or

(ii) the law requires it; or

(iii) the provision of the Services becomes illegal, or either party has reasonable grounds to believes they may become illegal.

19.2 If You terminate the Services prior to provision thereof to You, We may charge You any reasonable costs incurred by Us while preparing to provide the Services to You.

19.3 We can suspend or restrict the provision of the Services (by cancelling Your access to the Services, Your password/s, and/or license to use Equipment supplied by Us) to You:

(a) temporarily if We reasonably believe it is desirable to do so in order to maintain or restore part of any third-party service provider’s network. We will try and perform maintenance and repair work at time that will cause the least inconvenience to Our customers. We will not charge you for (and rebate if necessary) any Charges during any period of suspension exceeding twenty-four (24) hours. If We have no alternative but to cancel the Services due to necessary maintenance or restoration of any part of any third-party service provider’s network, We will not charge You any applicable termination fees; and

(b) during the period before We terminate the Services because You are in material breach of this contract. You will be in material breach of this contract if You:

(i) do not pay the Charges for the Services when they become due and payable;

(ii) use the Services in a way which We reasonably believe is fraudulent, poses an unacceptable risk to Our security or network capability (or that of any third-party service provider’s network or other customers), or is illegal or in contravention of this contract.

19.4 If You ask Us to reconnect the Services following suspension for failing to pay the Charges, You may have to pay Us a reconnection fee depending on the Service(s) consumed.

19.5 We may terminate, suspend or restrict the Services:

(a) in accordance with clause 19.1(c);

(b) You die;

(c) there is an emergency that affects Our ability to provide the Services;

(d) We are unable to provide the Services to You due to events outside Our reasonable control, such as failure in equipment that is not owned or operated by Us, or any force majeure event;

(e) if We reasonably believe that providing the Services may cause death, personal injury or damage to property;

(f) We cannot enter the property because of Your actions or omission when We need to do something in connection with the Services, in order to provide the Services or make the Services (or related Equipment) safe;

(g) You vacate the property to which the Services are connected;

(h) there is excessive or unusual use of the Services that is in breach of this contract; or

(i) We reasonably consider that You pose an unacceptably high credit risk to Us.

(j) We need to conduct service or network migration tasks for which the Service may be impacted, retired, or altered.

20. Leased Equipment

20.1 You shall:

(a) keep the Equipment in good, clean condition at all times; and

(b) keep the Equipment at all times at the premises and within Your possession and control; and

(c) ensure the Equipment is housed, used and operated in a suitable environment and in a skilful and proper manner, and in accordance with relevant user guides and all reasonable instructions issued by Us; and

(d) notify Us of any change in circumstance which might otherwise impede Us in tracing Your location or that of the Equipment; and

(e) insure the Equipment on terms satisfactory to Us; and

(f) upon demand by Us in writing, promptly return the Equipment to Us; and

(g) comply with the terms of the relevant manufacturers for the use of the Equipment.

20.2 You must not at any time:

(a) do, or suffer to be done, anything with regard to the Equipment which might in any way prejudice the rights or interest of Us or (as the case may be) any third-party service provider; and

(b) alter or remove any label or other markings which are on the Equipment when delivered; and

(c) tamper with the Equipment, or any integrated circuit, component or protection facility contained therein; and

(d) permit any person (other than Us and any person authorised by Us in writing) to carry out repairs or maintenance to, or any removal or replacement of, the Equipment.

20.3 Notwithstanding any other terms and conditions ancillary to this contract, if the Equipment proved to be defective under normal use due to defective materials, design and/or workmanship, We may (at Our sole discretion) either repair or replace the Equipment with equipment of the same or comparable type.

20.4 Upon the date of termination and/or expiry of this contract (howsoever caused), You must promptly (and in any event within five (5) days from such date) return at Your own cost the Equipment to Us. You authorise Us to enter the premises where the Equipment is situated and take whatever steps are appropriate to disable or modify the Equipment, or remove it.

20.5 Failure to comply with any of obligations of this contract, or there is any loss or damage to the Equipment, You must pay (upon demand by Us) an amount equal to the full retail price of the Equipment or any compatible replacement as is solely determined and specified by Us and all other amounts (of whatever nature) We may be held liable for by third parties die to such non-compliance, loss or damage.

20.6 Nothing shall preclude Us from exercising any other remedies available to Us under this contract, in law and/or equity.

21. Limitation of Liability

21.1 You acknowledge that the Internet is separate from this contract, and that use of the Internet (and any information and materials either issued by You during Your use of the Services, or made available to You through Your use of the Services) is at You own risk and subject to any applicable legislation. We have no responsibility for any goods, services, information or materials (including the accuracy or appropriateness thereof), software, or other materials which You may issue or obtain when using the Internet.

21.2 Whilst You and Us are liable to each other for breach of contract or negligence under the principles applied by the courts, neither You or Us are liable to each other for any loss to the extent that it is caused by the other, including negligence or breach of this contract, or failure to take reasonable steps to avoid or minimise the loss suffered.

21.3 We are not liable for:

(a) any charges in relation to a telephone service incurred by You when dialling into the Internet. It is Your responsibility to ensure that You are dialling the correct telephone number for Your location and that it is a local call cost; and

(b) any indirect, incidental, special and/or consequential loss and/or expense, claim or cost (including legal fees and commissions, loss of profit/income, business, contracts, opportunity, goodwill, reputation and/or anticipated saving), any loss or corruption of data, or other liabilities (howsoever arising) which You may suffer/incur as a result of Us failing to comply with Our obligations in relation to the Services (including resulting from, or in relation to, any failure or delay in Us providing the Services under this contract, or any loss or data), where that loss is caused by events outside Our reasonable control, such as failure in equipment that is not owned by Us, as a result of a suspension of services in accordance with clause 8.1 or any force majeure event under clause 27.4. Alternatively, Our liability shall be limited to damages which under no circumstances shall exceed the Charges (but only to the extent that such Charges shall take into account the nature or length of the breach in relation to this contract, and any contributory negligence on Your part).

21.4 The provisions set out in this clause 21 will continue unaffected by termination or suspension of the Services.

22. Defects, Returns and Warranties

22.1 Any alleged fault, defect, shortage in quantity, errors, omissions or failure to comply with the scope or description of the contracted Services which You detect must be reported to Us as soon as is practically possible, but no later than three (3) days after detection. Any emails or telephone messages which are received outside Our normal business hours will be processed the following business day. Upon such notification, You must allow Us to inspect the alleged defect. For defective Services, which We have agreed in writing that Your are entitled to reject, Our liability is limited to either (at Our discretion) rectifying the Services or re-providing the Services, provided that You have complied with the provisions of this clause 22.1.

22.2 Equipment will not be accepted for return other than in accordance with 22.1 above.

23. Personal Property Securities Act 1999 ("PPSA")

23.1 Upon assenting to these terms and conditions in writing You acknowledge and agree that:

(a) these terms and conditions constitute a security agreement for the purposes of the PPSA; and

(b) a security interest is taken in all Equipment, and/or any of Your monetary obligations to Us for Services, that have previously been provided (if any), and that will be provided in the future, by Us to You.

23.2 You undertake to:

(a) sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which We may reasonably require to register a financing statement or financing change statement on the Personal Property Securities Register; and

(b) indemnify, and upon demand reimburse, Us for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register or releasing any registration made thereby; and

(c) not register, or permit to be registered, a financing statement or a financing change statement in relation to the Services in favour of a third party without Our prior written consent.

23.3 Both you and Us agree that nothing in sections 114(1)(a), 133 and 134 of the PPSA shall apply to these terms and conditions.

23.4 You waive Your rights as a debtor under sections 116, 120(2), 121, 125, 126, 127, 129, 131 and 132 of the PPSA.

23.5 Unless otherwise agreed to in writing by Us, You waive Your right to receive a verification statement in accordance with section 148 of the PPSA.

23.6 You shall unconditionally ratify any actions taken by Us under clauses 23.1 to 23.5.

24. Security and Charge

24.1 In consideration of Us agreeing to provide the Services, You charge all of Your rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by You either now or in the future, to secure the performance by You of Your obligations under these terms and conditions (including, but not limited to, the payment of any money).

24.2 You indemnify Us from and against all Our costs and disbursements, including legal costs on a solicitor and own client basis, incurred in exercising Our rights under this clause.

24.3 You irrevocably appoint Us, and each of Our directors, as Your true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 24 including, but not limited to, signing any document on Your behalf.

25. Default and Consequences of Default

25.1 Overdue invoices shall accrue a seven dollar late payment fee (inclusive of GST) from the date when payment becomes due, until the date of payment.

25.2 If You owe Us any money, You shall indemnify Us from and against all costs and disbursements incurred by Us in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, Our collection agency costs, and bank dishonour fees).

25.3 Without prejudice to any other remedies We may have, if at any time You are in breach of any obligation (including those relating to payment, whether or not the payment is due to Us) We may suspend or terminate the provision of Services to You (this includes but is not limited to, suspending or restricting the Services) under clause 19, and any of Our other obligations under these terms and conditions. We will not be liable to You for any loss or damage You may suffer because We has exercised Our rights under this clause, and all amounts owing to Us shall, whether or not due for payment, become immediately payable.

26. Privacy Act 2020

26.1 Our Privacy policy applies to all consumers of Manaaki Broadband products and services and can be found here.

27. General

27.1 Our failure to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Our right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

27.2 These terms and conditions, and any contract to which they apply, shall be governed by the laws of New Zealand, and are subject to the jurisdiction of the Hawke’s Bay District Court of New Zealand.

27.3 We may assign, appoint agents, transfer, license or sub-contract all, or any part of, Our rights and obligations contained in this contract without Your consent.

27.4 You may not assign, subcontract or otherwise transfer any rights and responsibilities under this contract, except:

(a) with Our full consent, which will not be unreasonably withheld in the case of a solvent assignee with the technical expertise and financial resources to satisfy Your obligations under this contract (proof of which will be Your responsibility); or

(b) to a related company (within the meaning of the Companies Act 1993); and

(c) in either case, only with the re-granting or replacement by You to Our satisfaction of any guarantee which exists in relation to the original contract.

27.5 You hereby disclaim any right to rescind, or cancel this contract, or to sue for damages or to claim restitution arising out of any inadvertent misrepresentation made to You by Us, and You acknowledge that the Services are purchased relying solely upon Your skill and judgment.

27.6 If You are acquiring Services for the purposes of a trade or business, You acknowledge that the provisions of the Consumer Guarantees Act 1993 do not apply to the provision of Services by Us to You.

27.7 Neither You or Us shall be liable for any default due to fires, explosions, severe weather, industrial disputes, insurrection, requirements or regulations, or any civil or military authority, acts of war (whether declared or not), civil unrest, acts of God, earthquake, flood, riot, embargo, government act, strike, lock-out, storm, terrorism, DNS caching, propagation, or other DNS issues outside the reasonable control of either party, or failure or outage of any telecommunications links or other connections forming part of the Internet which are beyond the reasonable control of either party.

27.8 You warrant that You have the power to enter into this contract, and have obtained all necessary authorisations to allow You to do so, You are not insolvent and that this contract creates binding and valid legal obligations on You.

27.9 You agree that We may amend these terms and conditions at any time, subject to the following:

(a) if We reasonably believe that any proposed amendment will benefit You, or have a neutral impact on You, We can make the amendment immediately; We will take reasonable steps to bring the general nature of such changes to Your attention; or

(b) Where We reasonably believe that any proposed amendment will have a minor impact on You, We will provide You with fourteen (14) days written notice of such change, and if the amendment will have more than a minor impact on You We will allow You to terminate this contract without incurring any early termination fee.